PARK POLICY & FAQ
HOW DO I PURCHASE A WOW PASS?
Wonderland WOW Passes can be purchased online or at the park’s gate entrances. Wonderland accepts these forms of payment: cash, checks (from companies, schools, and churches), Visa and Master Card, and Wonderland WOW Cards. Personal checks are not accepted.
DOES WONDERLAND OFFER DISCOUNTED WOW PASSES FOR GROUPS?
Wonderland offers discounted WOW Passes for all sorts of groups. Your group could be a company, school, church, club, girl scout, boy scout, family reunion, etc. WOW Pass discounts are offered to any of these groups with a purchase of 15 or more ride passes. Discounted WOW Pass prices depend on whether your group is taxable (most companies) or nontaxable (schools and churches). These discounted WOW Passes are available any day Wonderland is open. On Saturday and Sunday two options are available: 5-hour and 9-hour discounted group WOW passes.
WHAT ARE THE BIRTHDAY WOW PASS DISCOUNTS?
Wonderland offers discounted WOW Passes for birthday groups. Birthday Group Rates are also available every day Wonderland is open and are available in 5-hour or 9-hour options on Saturdays and Sundays. For Birthday Groups these discounts are offered with a purchase of 10 or more WOW passes. If a birthday group purchases 15 WOW passes, two of the birthday child’s parents will receive a free WOW pass.
DO YOU SELL GIFT CERTIFICATES?
No. However, Wonderland offers WOW Cards. The WOW Cards can be purchased at any gate entrance, the Guest Relations booth, or our online store.
CAN I USE CASH IN THE PARK?
Like most amusement parks in America, Wonderland is a “Cashless Park.” Instead of using cash, guests purchase a Wonderland WOW Card for any desired amount. These WOW Cards, once loaded with value, can be used anywhere in the park. Any amount remaining on the card may be used on any future visit. WOW cards are not refundable as they can be used forever.
IF I LEAVE THE PARK, CAN I COME BACK IN OR DO I HAVE TO PAY AGAIN?
Guests who leave the park with a WOW Pass, may reenter the park without paying an extra fee, as long as it is the same day as their purchase of the WOW Pass. Guests who didn’t pay for a WOW Pass, i.e. Spectators, must obtain a Re-Entry Ticket from the gate entrance booth to be used on the same day. Re-Entry Tickets are only valid on the day received.
WOW PASS SALES
DOES WONDERLAND ISSUE REFUNDS?
Wonderland does not issue refunds.
If an error is made at the time of purchase, a receipt of the purchase should be presented at the Guest Relations booth. Corrections will be made at that time. If the item was purchased using a credit card, the correction will be made to the credit card used or to a WOW Card. If the item was purchased with cash, the value will be put on a WOW Card.
If an error is found after the customer has left Wonderland’s premises, the customer should notify Wonderland immediately by email at email@example.com. The following information must be included in the email: the customer’s name, last four digits of the credit card, receipt number, date of purchase and a description of what was purchased and what was incorrectly charged. Once the error has been investigated, we will email you with our findings and inform you of what Wonderland can do to solve your problem.
Remember, corrections voiding a credit card charge are often very slow to appear on your credit card statement. Banks seem to be very willing to charge a credit card, but they are slower to process credits. Some banks take up to seven days or more to grant the credits. On Wonderland’s side of the transaction, our credit card processor will only deposit the corrected charge.
DO YOU ISSUE RAIN CHECKS?
Wonderland does issue Rain Checks, but only on days when weather forces the entire park to close. Once the park closes, Rain Checks are available for pick-up at any gate entrance booth or the Guest Relations booth. You must present your original receipt In order to receive a Rain Check. Rain Checks are not issued after 9 p.m. on weeknights and 8 p.m. on Friday, Saturday and Sundays.
ARE GUESTS ALLOWED TO BRING IN COOLERS OR OTHER OUTSIDE FOOD?
Wonderland does not allow outside food or drinks in the park. However, groups renting the Picnic Shelter or Cabanas may bring food to cater members of their party. Birthday groups are only allowed to bring cakes, cupcakes or cookies into the park.
PARK REFUND POLICY
The Guest Relations Booth is located inside the park near the Sky Ride and Texas Tornado. At Guest Relations a staff member is there to answer any of your questions. If you have questions you may also contact the Wonderland Office by phone 806-383-0832 or by email firstname.lastname@example.org.
STROLLER AND WAGON RENTALS
A limited number of strollers and wagons are available for rental for a minimal charge at the Dip N Dots booth, next to the Big Splash Log Ride. These are rented at a first come, first serve basis. Wonderland does not take advanced reservations for rentals of strollers and wagons. Customers will be asked to leave a driver’s license or a set of keys with the attendant to ensure the return of stroller or wagon.
Rudimentary first aid (i.e. band aids) are available at all concessions throughout the park. Sunscreen, OFF and Tylenol are available for a minimum charge at the Guest Relations booth. If first aid requires more than a band-aid, come to the Wonderland Office. Wonderland does not dispense medication.
LOST AND FOUND
Lost and Found is located at the Guest Relations booth. Guests will need to fill out a form describing the item lost and providing contact information. If the item is found, Wonderland will contact you.
Sometimes items are found the day they are lost. If the item cannot be retrieved that day, they may be found by maintenance the following day. If the item has been lost in a water ride, the item will not be recovered until the water ride is drained. Wonderland is not responsible for loss or theft of personal property.
Please be sure to leave loose articles, i.e. hats, glasses, I phones, cameras, etc. with a non-riding member of your group. Taking these articles with you as you ride is strongly discouraged. Vibrations of the rides may cause items to detach from the guest or damage the item or harm other guests. Guests with hearing and other electronic devices should understand that these items may be damaged by water on water rides. Please take necessary precautions to protect your items, such as putting cell phones in a plastic bag.
As Wonderland is a "Cashless Park", Wonderland does not possess an ATM. WOW Cards may be purchased with credit cards. Credit cards may also be used at gate and guest relations booths, at concessions and miniature golf.
Our restrooms are accessible to those with disabilities. Wonderland has two locations of restrooms. One set of restrooms is located in the South End of the park, down the ramp just past the Funnel Cake building and behind the Merry Go Round. The other set is located behind the Concession underneath the Pipeline Plunge and next to the Rattle Snake River Ride. There are restroom signs with arrows to help direct guests to the closest restroom location.
Wonderland provides FREE PARKING to our guests. Parking spaces for the disabled are located next to both gate entrances. Please do not leave valuables in your car. Wonderland is not responsible for damage or loss to personal property. If vehicles are parked blocking access to any drive through gate, owners will be asked to move their cars. Please do not park in front of these gates, as access is needed throughout operating hours.
You must be 16 years old to work at Wonderland. You may fill out an Employment Application at www.wonderlandpark.com. For those without access to a computer or the internet, please use a library. Wonderland’s Office is located inside the park behind the Concession, between the Scrambler and the Skeeball building.
GENERAL PARK POLICIES
Wonderland rarely closes due to weather. As safety is our number one priority at Wonderland, we do occasionally close because of severe weather conditions. Depending on the severity of the weather, Wonderland may remain open during a rain shower, may close certain rides, or may close the entire park. Only if the entire park is forced to shut down are Rain Checks issued to customers inside the park. Rain Checks are not issued after 9 p.m. on weeknights and 8 p.m. on Friday, Saturday and Sundays.
Wonderland is private property. Except for Wonderland security personnel, Wonderland does not allow firearms or weapons in the park. We reserve the right to inspect all persons and belongings on Wonderland property.
Wonderland will eject all customers who cut in line, whether on a ride or in gate and concession lines. Please be courteous to others while enjoying our facility.
Wonderland allows service animals into our park. The animal must remain in the owner’s control at all times and must remain on a harness or leash no longer that four feet long. Animals are not allowed on rides at any time. Owners are responsible for their animal’s behavior and for cleaning and disposing of their animal’s waste.
Smoking is not allowed inside the park, except in Designated Smoking Areas which are clearly marked. These areas are: 1) the umbrella across from the Rainbow and next to the Train Station and 2) the umbrella at the Pipe Line Plunge exit. Smoking in children’s areas, entry and ride lines, and other non-designated areas is prohibited.
Wonderland requests guests dress appropriately for our “family oriented environment.” Shirts, pants or shorts, and shoes are required to be worn at all times. Swim wear is not to be worn without shirts and shorts while in the park. Clothing with offensive language, pictures, logos or symbols are not permitted. If clothing is determined by Wonderland staff to be offensive, we will ask you to change into more appropriate clothing. T-shirts are available for purchase at Wonderland’s Souvenir Cart if the customer does not have other clothing available.
ALCOHOL AND DRUGS
Alcoholic beverages are not allowed inside Wonderland. Guests have a duty not to ride any amusement ride when under the influence of drugs or alcohol. Guests under the influence of drugs or alcohol will be required to leave the park.
RIDE SAFETY POLICIES
There are inherent risks in participation of any amusement ride. Guests of an amusement park, by participation on the ride, accept the risks inherent in such participation of which the ordinary prudent person should be aware.
The safety of our guests is our number one priority at Wonderland. Safety is a shared partnership between Wonderland and our guests. Guests are asked to use good judgment when considering the ride restrictions. The Management of Wonderland Park reserves the right to refuse a guest’s participation and access to any ride which the Management deems inappropriate for the guest.
Due to the design of particular ride manufacturers, guests who are large in terms of height or weight or guests with unusual body proportions may be unable to ride certain rides. Height restrictions and safety requirements may also prevent some guests from riding a particular ride or may require a child to ride with a responsible adult. A responsible adult is someone 18 years of age or older.
A Ride Pass wristband does not guarantee access to all rides. Guests with Ride Pass wristbands will be measured at the ride locations to ensure access and consistency.
Due to safety concerns, guests may not ride on another guest’s lap. And, guests must properly use all ride safety equipment provided.
Guests have a duty to act in a responsible manner before boarding any ride and to obey all written and oral warnings prior to and during participation in that ride. Please observe all caution signs before entering ride lines.
Guests with previously treated injuries (broken arms in casts) or disabilities should sign a waiver at the Guest Relations booth before riding any ride. Once the waiver has been signed, a permission slip will be given to the rider for access to rides. eople needing such permission are required to be accompanied by a responsible adult.
GUIDELINES FOR GUESTS WITH DISABILITIES
Wonderland requests that guests with disabilities have someone, who is familiar with their needs, accompany them to our park to assist them when loading and unloading rides.
Wonderland suggests guests “Decide Before You Ride” whether they should participate on a ride or not. Prior to riding any ride, guests should evaluate the ride during its complete loading, running and unloading cycle. Then they should consider their own individual capabilities, deciding whether riding the ride is something they should or should not do.
Disabled guests need to consider whether they possess:
The ability to withstand the forces resulting from the ride’s actions.
The ability to comprehend how to load, unload, and participate on the ride, including some certain effects the ride will produce during these stages.
The ability to brace, as needed, against certain ride effects.
The ability to safely be removed or remove oneself from the vehicle during the course of the ride, in the event of a situation where it is required. Guests should be mobile enough to use catwalks or stairs to exit the ride. Although these occurrences are rare, please be aware of this possibility, and use discretion and good judgment before entering the ride.
Before riding, please inform the ride operator of specific needs or extra time you may require to board or exit the ride. At some rides, guests with disabilities and the person accompanying them may enter the exit to access the ride. If doing so, please wait for the operator’s permission and for their instructions before board the ride.
Guests who wear prosthetic or orthotic devices need to ensure they are properly fitted and secure before riding. If a prosthetic or orthotic device should become detached during a ride, it could severely compromise the effectiveness of the rider’s safety restraints or it could cause harm to another rider.